Complaints Procedure:
2. Our Complaints Procedure
3. What Will Happen Next?
4. What to do if we cannot resolve your complaint
If you are still not satisfied, you can then contact the Legal Ombudsman at PO Box 6167, Slough, SL1 0EH. email enquiries@legalombudsman.org.uk or call 0300 555 0333 between 9am to 5pm about your complaint.
They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
within six months of your receiving a final written response from us regarding your complaint. Within a year from the date of the act/omission: or within a year of you realising there was a concern.
The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk.
The ODR platform is an interactive website offering a single point of entry for disputes between consumers and traders relating to online contracts. The ODR platform is available to consumer clients only, ie where you have instructed us for purposes outside your trade, business, craft or profession.
The website address for the ODR platform is: http://ec.europa.eu/odr.
5. What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
The legal information on this website cannot be regarded as a definitive statement of the law or of the effect of the law, and does not comprise, and should not be relied on as giving, legal advice.
It has been prepared in good faith, but none of the individuals responsible for or involved in its preparation accept any legal responsibility or liability for anything done in reliance on it.
Martin Shepherd Solicitors LLP is a limited liability partnership registered in England & Wales, registration number OC356132, Potters Bar – Head Office, Maple House, High Street Potters Bar London EN6 5BS where a list of the members is kept.
Martin Shepherd Solicitors LLP is authorised and regulated by the Solicitors Regulation Authority numbers: 560729 (Potters Bar – Head Office); 562353 (Finchley office); 615079 (Hertford office). VAT Registration Number 116 9785 78